Delivery & Returns

Shipping & Delivery

All shipping worldwide is free of charge.

Orders are shipped and processed Monday - Friday.

Some items may ship separately so that orders get to you as soon as possible, but you will never be charged more than what you see at checkout.  

Delivery of items usually takes around 12-20 business days if ordering from the United States. 

Depending on the item, we offer express shipping for the UK too and many European countries but some items may take longer. We will keep you updated once order on the status of your delivery and estimated shipping time. 

If you have any questions at all about shipping or delivery information then please email us at info@atolastore.com and we will respond within 1 business day.

If you have not received your item within 30 days then please drop us an email at info@atolastore.com and we'll look into this right away for you. 

Although rare, some items may require you to pay import duty or tax, depending on where you live. Usually small ticket items are not taxed and the majority of items pass through without charge. We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees. It is the responsibility of the customer to pay all local / national taxes and fees.

Returns

Not in love with it after 30 days? Free returns guarantee. 

If you receive an item which is faulty or not fit for purpose please email us straight away at info@atolastore.com. If the item is faulty then you will be refunded in full including any shipping charges (excluding import fees/taxes). 

If you are unhappy with an item, would like to return it or don't believe it was as-described then please contact us again as soon as possible. You are welcome to return any item within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Refunds do not include original shipping cost (regardless of whether shipping was paid on original invoice).

  • Refund will be issued via original payment method (e.g. Paypal). The amount of days or time that the refund appears in your account may depend on your bank
  • You will be responsible for return shipping costs of all merchandise unless faulty
  • Refunds may take up to 2-4 weeks depending on your bank